Help & contact
Support
Find quick answers, or email us directly when you need a hand.
Questions, issues, or privacy requests.
Common questions
My steps are missing
Allow Soma to read your step count in Apple Health. You can review Soma’s Health access in the Health app or iPhone Settings, then reopen Soma to refresh your steps. Food and water writes need separate Health permission.
How do I log without AI?
Use the Home log controls for manual food, protein, and water entries. They are available even when your included AI scans are used.
What does Apple Health share?
With permission, Soma reads steps and writes logged nutrition and water. Separate weight and height controls support explicit Health imports and confirmed measurement writes. Health permission alone does not enable cloud sharing. If you also allow cloud AI, saved steps and imported profile measurements may be sent through Cloudflare to Google Gemini for personalized answers. See Apple Health details.
Who processes cloud AI and how do I turn it off?
Google’s Gemini API processes AI content through Soma’s Cloudflare Workers proxy. Apple App Attest verifies the installation and signed requests for security. Turn off Cloud AI sharing in Settings → AI & Siri to stop new cloud requests. Manual and supported local features remain available. See what is shared and why.
Does resetting Soma erase Google’s records?
No. Google documents 55-day abuse-monitoring retention for Gemini API prompts, context, and responses. Cloudflare security records, subscription records, and exports have separate retention. A local reset does not erase those copies. See retention and your choices.
An AI log is unavailable
Cloud features need your cloud-sharing permission, a connection, and a device that supports the app’s security verification. Soma includes 15 one-time AI scans before a Pro subscription is needed for further AI use. Some on-device features depend on your iPhone’s capabilities.
Purchases and data
Restore Soma Pro
In Soma, open Settings → Restore Purchases. If the purchase still does not appear, check that your iPhone uses the Apple Account that bought the subscription, then email us.
Change or cancel a plan
If you have Pro, open Soma → Settings → Manage Subscription. You can also manage subscriptions in your Apple Account settings. Deleting the app does not cancel a subscription.
Export or erase your logs
Open Soma → Settings → Export Data (.csv) to share a copy of your history. Settings → Reset All Data removes your in-app records and restarts setup. See Data choices for details.
Still need help?
Email ziadm4772@gmail.com. Include your iPhone model, iOS version, and a short description of what happened. Please do not include private health details or meal photos unless they are needed to explain the issue.